Shipping & Returns
Shipping & Returns
Thank you for shopping with The Kurta Lady! 💛
Every piece in our collection is thoughtfully curated and carefully packed from our boutique in New Jersey. From everyday elegance to festive celebrations, we want your shopping experience to be as special as the outfits you choose.
Please review our shipping and return policies below. If you have any questions, we are always happy to assist you.
Shipping Information
Order Processing Time
At The Kurta Lady, every order is personally reviewed, packed, and prepared with care.
- Orders are typically processed within 1–2 business days after purchase.
- Once your order ships, you will receive a confirmation email with tracking information.
- Delivery timelines may vary based on shipping carriers, weather conditions, holidays, and peak season volumes.
Please note: Processing time is separate from shipping time.
Domestic Shipping (USA)
We proudly ship across the United States.
- Free shipping is available on orders of $50 or more within the USA.
- Orders below $50 will have shipping charges calculated at checkout.
- Most domestic orders arrive within approximately 5–8 business days after shipping.
Additional Shipping & Handling Fees
Some specialty collections require additional care, packaging, and handling due to the nature of the products. An additional shipping and handling fee will apply to the following collections:
- Wedding Wear Collection
- Pre-Order Collection
- Garba Collection
Any applicable additional shipping and handling fees will be clearly displayed at checkout before your order is completed.
During peak seasons such as Navratri, Garba season, wedding season, Diwali, and holidays, shipping carriers may experience delays. We highly recommend ordering early if you need your outfit for a specific event.
International Shipping
We offer shipping options for select international locations.
International customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Any additional charges imposed by the destination country
The Kurta Lady is not responsible for delays caused by customs processing or international shipping carriers.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear after shipment.
For any questions regarding your order, please contact us:
Email: svastionlinestore@gmail.com
Address Changes & Order Cancellations
Please review your order details carefully before completing checkout.
- Address changes or order cancellations can only be accommodated within 24 hours of placing your order.
- Once an order has been processed, packed, or shipped, changes cannot be made.
If you need assistance, please contact us as soon as possible and we will do our best to help.
Returns & Exchanges
At The Kurta Lady, we want you to love your purchase. If something does not work out, we offer returns based on the guidelines below.
Return Eligibility
To be eligible for a return:
- Returns must be requested within 7 days of delivery.
- Items must be unworn, unused, unwashed, and in original condition.
- All original tags must remain attached.
- Items showing signs of wear, alterations, makeup, stains, perfume, or damage cannot be accepted.
- Customers are responsible for return shipping costs.
Once your return is received and inspected, we will process your refund or store credit based on eligibility.
Restocking Fee
A 10% restocking fee may be deducted from approved returns to help cover processing, packaging, and handling costs.
Exchanges
We understand that selecting the perfect size for Indian ethnic wear can sometimes be challenging.
If you need help choosing a size before ordering, please reach out to us — we are always happy to assist.
Exchanges are subject to:
- Product availability
- Return eligibility requirements
- Return window guidelines
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance items
- Sale or discounted items
- Promotional offer items
- Pre-Order Collection items
- Wedding Wear Collection items
- Customized or altered items
- Jewelry and accessories (including earrings)
- Garba Collection items
Please review product descriptions, measurements, and sizing details carefully before placing your order.
Need help selecting the right size or style? We are always happy to help you find the perfect fit.
Jewelry & Accessories Policy
For hygiene and safety reasons, jewelry, earrings, and accessories are final sale and cannot be returned or exchanged.
Each piece is carefully inspected before shipping to ensure it reaches you in beautiful condition.
Pre-Order Collection
Pre-order pieces are specially reserved or ordered based on customer demand.
Because these items are purchased specifically for you:
- Pre-order items cannot be cancelled after confirmation.
- Pre-order items are final sale and cannot be returned or exchanged.
- Estimated delivery timelines will be mentioned on the product page.
Additional shipping and handling fees may apply to pre-order items based on the product and packaging requirements.
Wedding Wear Collection
Our wedding wear pieces are carefully curated for your most special celebrations.
Due to the nature, value, and packaging requirements of these items:
- Wedding Wear Collection items are final sale and cannot be returned or exchanged.
- Additional shipping and handling fees may apply.
- Please review measurements and product details carefully before ordering.
We highly recommend reaching out before purchase if you need assistance with sizing or styling.
Garba Collection
Our Garba Collection is designed especially for festive celebrations and dance nights.
Due to the seasonal nature of this collection:
- Garba Collection items are final sale and cannot be returned or exchanged.
- Additional shipping and handling fees may apply.
- We recommend ordering early to allow enough time for preparation and delivery.
Damaged, Defective, or Incorrect Items
Every order is carefully inspected before leaving The Kurta Lady boutique.
If you receive an item that is damaged, defective, or incorrect:
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- A description of the issue
We will review your request and work with you to find the best resolution.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, The Kurta Lady is not responsible for lost, stolen, or misplaced packages.
If your package shows as delivered but you cannot locate it, please contact the shipping carrier directly. We are happy to assist with tracking details and any information needed.
Sizing Assistance
Indian ethnic wear sizing can vary depending on the style, fabric, and design.
We recommend reviewing the size chart provided on each product page before ordering.
Need help finding the right size? Send us a message — we love helping our customers find the perfect outfit.
Our Promise
Every order from The Kurta Lady is more than just a purchase — it is a piece chosen for your celebrations, memories, and special moments.
Thank you for supporting a small, woman-owned business. We are grateful to be a part of your wardrobe and your celebrations.
With love,
Svasti
Founder, The Kurta Lady