Welcome to The Kurta Lady 💛

We know shopping for Indian ethnic wear online can sometimes feel overwhelming — especially when choosing the right size, style, or outfit for a special occasion.

We are here to make your experience easy, personal, and enjoyable. Below are answers to some of our most frequently asked questions.

Still have questions? Reach out anytime — we are always happy to help you find the perfect outfit!

Ordering & Shopping

Where is The Kurta Lady located?

The Kurta Lady is a USA-based Indian fashion boutique located in New Jersey. All orders are carefully packed and shipped from our boutique in the USA.

What types of products do you offer?

We specialize in thoughtfully curated Indian ethnic wear including:

• Kurtas & Kurta Sets
• Lehengas
• Ready-to-wear Sarees
• Indo-Western outfits
• Wedding Guest Wear
• Men's Kurtas
• Jewelry & Accessories
• Festive Collections including Garba and Diwali edits

Sizing & Fit

I am confused about my size. How do I choose the right one?

Indian ethnic wear sizing can vary depending on the style, fabric, and design.

We recommend:

• Checking the size chart provided on each product page
• Comparing measurements with an outfit you already own
• Reaching out to us if you need help

You can send us your measurements, and we will personally help recommend the best size.

Our goal is to make sure you feel confident before placing your order.

Do your outfits have stretch?

Each outfit is different. Please refer to the product description for fabric details, lining, elastic, and stretch information.

If you are unsure about a specific piece, feel free to message us before ordering.

Pre-Order Collection

How does the Pre-Order Collection work?

Our pre-order collection features specially curated pieces that are created or reserved based on customer demand.

These pieces are not mass-produced and allow us to focus on quality, details, and a more personalized shopping experience.

Pre-order timelines and details will be mentioned on the product page.

How long do pre-order items take to arrive?

Pre-order items typically take approximately 2 weeks for delivery, unless otherwise mentioned on the product page.

Please note:

• Pre-order items cannot be cancelled after confirmation.
• Pre-order items are final sale and cannot be returned or exchanged.

Returns & Exchanges

What is your return policy?

We want you to love your purchase!

Eligible returns must be requested within 7 days of delivery.

Items must be:

• Unworn
• Unused
• Unwashed
• In original condition
• With tags attached

Please visit our Shipping & Returns page for complete details.

Are there any items that cannot be returned?

Yes. The following items are final sale:

• Pre-order Collection
• Wedding Wear Collection
• Garba Collection
• Clearance items
• Sale/discounted items
• Promotional offer items
• Jewelry and accessories

Do you offer exchanges?

Yes, we encourage exchanges whenever possible.

If you need a different size or style, please contact us. Exchanges are subject to product availability and our return guidelines.

Damaged or Incorrect Orders

What if I receive a damaged item or the wrong product?

We carefully inspect every order before shipping.

In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Photos of the item
• Details of the issue

We will review it and work with you to make it right.

Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days.

Once shipped, most USA orders arrive within approximately 5–8 business days depending on the carrier and destination.

During peak seasons such as Navratri, Garba, Diwali, and wedding season, please order early to allow extra time.

Where do you ship from?

All orders ship from New Jersey, USA.

Do you offer expedited shipping?

Yes, expedited shipping options may be available.

Please contact us before ordering, and we will do our best to assist based on your timeline.

Do you ship internationally?

Yes, we offer international shipping options.

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping & Handling Fees

Are there additional shipping fees for special collections?

Some collections require additional care, packaging, and handling.

An additional shipping and handling fee may apply to:

• Wedding Wear Collection
• Pre-Order Collection
• Garba Collection

Any applicable fees will be displayed at checkout before completing your purchase.

Jewelry & Accessories

Can jewelry and accessories be returned?

For hygiene and safety reasons, jewelry, earrings, and accessories are final sale and cannot be returned or exchanged.

Order Changes

Can I make changes after placing my order?

If you need to make a change to your order, please contact us within 24 hours of placing your order.

Once an order has been processed, packed, or shipped, changes cannot be made.

Refunds

How long does it take to receive my refund?

Once your return is approved and processed, refunds are issued from our end.

Please allow a few business days for your bank or credit card company to process and reflect the refund in your account.

Styling Help

I need help choosing an outfit. Can you help?

Absolutely!

One of our favorite parts of The Kurta Lady is helping customers find the perfect look.

Whether you need:

• A wedding guest outfit
• A Garba look
• A Diwali outfit
• A family celebration outfit
• Matching accessories

Reach out to us — we would love to help style your look.

Still Have Questions?

We are always happy to help!

Thank you for supporting The Kurta Lady and allowing us to be part of your celebrations, traditions, and special moments.

With love,
Svasti
Founder, The Kurta Lady